售后問題

海淘一族也不是順風順水的，遇到售后問題怎么辦，以下這些表達可以幫助你和國外客服溝通。

賬號登陸出現問題

?My account is (賬號郵箱), and I can't log on with my password. Could you please help check my account and confirm my registration status？ Thanks.
我的賬號是xxx，現在用我的密碼無法登陸賬號，能否幫我查看一下賬號注冊狀態？謝謝。

催促網站發貨

?My order number is (訂單號), which was placed on (訂單日期). I kindly request you accelerate the processing. Thanks.
我的訂單號是XXX，某月某日下單，請快一點發貨謝謝。

要求發貨合箱

?My order number is (訂單號), which was placed on (訂單日期). I'm writing to ask if you could ship all things that I ordered in a single package, instead of separating them into several packages. Thank you.
我的訂單號是XXX，某月某日下單。我想詢問一下是否可以把我的訂單都合在一起發貨，不要分開發貨，謝謝。

申請退貨

?My order number is (訂單號), which was placed on (訂單日期). I'd like to return the item as the color is different from what I expected. Could you offer me free shipping label so that I can return it? Thanks.
我的訂單號是XXX，某月某日下單。由于寶貝的顏色和我想的不一樣，現在想退貨。可否給我一個免費退貨標簽？謝謝。

追問快遞號

?My order number is (訂單號), which was placed on (訂單日期). Is it possible that I have the tracking number of it? Thanks.
我的訂單號是XXX，某月某日下單。可否告知快遞追蹤編號？謝謝。

要求退回差價

?My order number is (訂單號). I have purchased the item from your website only to notice a few days later that its price has dropped about $8. Could you refund me the price difference to my original credit card, please? Thanks.
我的訂單號是XXX。我從你們網站買了這件商品沒幾天就發現寶貝降了8刀。你能不能給我補回差價，把錢打到原信用卡賬號上呢？謝謝。

追問砍單原因

?My order number is (訂單號), which was placed on (訂單日期). I found that you have cancelled it without notifying me. May I know the reason?
我的訂單號是XXX，某月某日下單。我發現你們沒有通知我，就把我的訂單取消了，可否告知原因？

修改送貨地址

?My order number is (訂單號), which was placed on (訂單日期). Is there any chance I could change my shipping address? The new address is XXX. Thanks.
我的訂單號是XXX，某月某日下單。能否修改一下我的送貨地址？我的新地址是XXX。謝謝。

▌售后相關詞匯

online dispute 網上糾紛

negative comment/feedback 差評

rate this item 給寶貝評分

write a review 評價

buyers shows 買家秀

change or cancel an order 修改或取消訂單

track a package/parcel 追蹤包裹

returns and refunds 退貨、退款

replace or exchange items 換貨

return a gift 退還禮品

check return status 查看退貨狀態

print return label 打上退貨標簽

prepare package 準備包裹

掌握了以上英語，相信上各大海淘網站，從支付到個人信息填寫，再到和客服反映問題都沒有問題了！

記不住的就趕緊收藏或者分享吧，跟上時代步伐加入海淘大軍，盡情買買買吧！

（來源：中國日報網雙語新聞微信，實習生：郎雯潔，編輯：祝興媛，左卓）